1.	Approximately how many times have you contacted VAB in the last 12 months?
	0		1 - 5		6 - 10		10 +

2.	Please indicate which services/projects you have heard of and which you have used (in the last 12 months) please tick in appropriate box
		Used the service in the last 12 months		Heard of it but not used		Not heard of it
	Resource Centre
	Meeting and Training room hire at The Core
	Volunteer Centre
	Vinvolved Team (working with young people aged 16 - 25)
	Connexions
	Organisational Support Team (incl. Training and HR and Legal services)
	Participation Team (BPP) and LINk
	Community Accountancy and Payroll
	Breastfeeding Link Project

3.	How do you rate our services? Please tick the appropriate box, 1 being excellent, 5 poor. If you have not used the service, tick 'don't know'
		Excellent 1		2		3		4		Poor 5		Don't Know
	Resource Centre
	Meeting and Training room hire at The Core
	Volunteer Centre
	Vinvolved Team (working with young people aged 16 - 25)
	Connexions
	Organisational Support (incl. Training and HR and Legal services)
	Participation Team (BPP) and Link
	Community Accountancy and Payroll
	Breastfeeding Link Project

4.	VAB is always considering future services and training provisions. Which of the following services would you be interested in?  (tick all that apply)
	Understanding council contracts and winning them
	Financial planning and monitoring
	Marketing
	Graphic Design
	Web Design
	Performance Management
	Understanding Social Networking
	Bid Writing

	Other (please specify)

5.	Do you attend our Barnsley Community and Voluntary Network (BCVN) Meetings?
	Yes, I attend them often
	I attend them occasionally
	No I do not attend

6.	How do you rate the Barnsley Community and Voluntary Network meetings? Please tick the appropriate box, 1 being excellent, 5 poor. If you have not used the service, tick 'don't know'
		Excellent 1		2		3		4		Poor 5		Don't Know
	I find them informative
	The agenda items are relevant
	They cover a good balance of topics
	They give me an opportunity to voice my concerns

7.	Is there anything else that you would like to see at the BCVN meetings?

8.	How do you rate the following statements about our quarterly VAB newsletter? If you DO NOT receive the newsletter (go to q. 11) Please tick the appropriate box, 1 being excellent, 5 poor. If you have not used the service, tick 'don't know'
		Excellent 1		2		3		4		Poor 5		Don't Know
	It covers a good balance of topics
	It is easy to read and understand
	The newsletter is useful

9.	What is the most useful part of the VAB newsletter?

10.	If you could make one improvement to the VAB newsletter what would it be?

11.	How do you rate the following statements about our website? If you have not used the VAB website (go to q. 13) Please tick the appropriate box, 1 being excellent, 5 poor. If you have not used the service, tick 'don't know'
		Excellent 1		2		3		4		Poor 5		Don't Know
	I find it easy to navigate
	I find it a useful source of information
	It is easy to add news items and events

12.	Are there any other features you would like to see on our website?

13.	What do you consider to be the main problems your organisation faces in the next 5 years?
		Serious problem		Significant problem		Not a problem
	Applying for and generating income and funds
	Finding, developing and retaining volunteers
	Attracting and retaining Trustees
	Financial monitoring and management
	Keeping up with the latest legal requirements and policies

	Other

14.	How much do you agree or disagree with the following statements about VAB's services?
		Totally agree		Mainly agree		Neither agree nor disagree		Mainly disagree		Totally disagree		Don't know/not applicable
	I was dealt with promptly and effectively
	Where appropriate, I was given information on charges and costs
	I was given an opportunity to give feedback on the service we received
	The service was professional, impartial and objective
	The staff are friendly and helpful
	The building feels safe and welcoming
	The building is user-friendly for me
	The opening hours suit me
	I can get hold of people when I need them
	The information I receive is reliable
	When appropriate, staff made every effort to meet my particular requirements e.g. large print/outreach service

15.	What specific things have VAB helped you achieve over the past year?

16.	Are there any other comments you would like to make about Voluntary Action Barnsley and the services they provide?

Thank you for taking the time to fill in this form and helping us improve upon the service we give you. Please complete attached form if you wish to be entered into our prize draw.

If you wish to be entered into the prize draw please fill in your details below. This page will be kept separate from the rest of your form.

	Organisation Name:
	Contact Name:
	Address:
	Tel no:

Please return the questionnaire to

FREEPOST RSAG-AJUA-GUSK, Voluntary Action Barnsley, Research, The Core, County Way, BARNSLEY, S70 2JW

Return by Friday 26th February 2010

Should you have any queries please do not hesitate to contact Naomi Douglas on 01226 320107 or e mail naomi.douglas@vabarnsley.org.uk

Voluntary Action Barnsley Registered in England & Wales. Registered Charity No 515268. Company Limited by Guarantee No 1819712.