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Customer charter

As a customer of Voluntary Action Barnsley you will...

...be dealt with promptly.

The reception service at Voluntary Action Barnsley will respond to your initial enquiry within two working days or within the deadline agreed with you.

...always know if there will be a charge for the service you require.

Once we have identified what service you need, we will be clear if there is a charge for that service so that you can make an informed decision.

...receive a service that is impartial, objective and confidential.

We will treat your enquiry in confidence and only disclose your details to anyone outside of Voluntary Action Barnsley with your knowledge

...receive a service that is based on the most accurate and relevant information sources.

We are committed to the continuous professional development of our staff, and to ensuring that we use and access the latest up to date information and resources to deliver an excellent service.

We will use the feedback you give us to continually improve the quality of our services to better meet the needs of local voluntary and community organisations.

As an organisation we will...

...be friendly, approachable and professional

...act in the best interests of the customer at all times.

...have due regard for and promote equal opportunities and fair practice.

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